Protection of Personal Information Act 4 of 2013 — Section 18 Notification
Effective Date: 1 April 2026 | Version: 1.0
In terms of Section 18 of the Protection of Personal Information Act 4 of 2013 (POPIA), Investosure Financial Consultants (Pty) Ltd is required to notify you at the time of collecting your personal information of the matters set out below. Please read this notice carefully.
| Detail | Information |
|---|---|
| Company Name | Investosure Financial Consultants (Pty) Ltd |
| Registration Number | 2015/356145/07 |
| FSP Licence Number | 46606 |
| Physical Address | 71 Mark Street, 1st Floor, Multiprof Centre, Upington, 8801 |
| Postal Address | PO Box 2322, Upington, 8800 |
| Telephone | 054 331 0318 |
| admin@investosure.co.za | |
| Information Officer | Mr Clinton Bock |
Your personal information is being collected for the following purposes:
| Category | Information Collected |
|---|---|
| Identity | Full name, previous surname, title, SA ID number, date of birth, gender, marital status |
| Contact | Mobile number, email address, residential address |
| Financial | Education, occupation, employer, income source, banking details, debit order preferences |
| Insurance | Cover type, cover amount, existing/cancelled policy details, beneficiary information |
| Dependants | Names, dates of birth and relationships of insured lives (with policyholder consent) |
| Usage | Quote engine interaction data (stage reached, plans compared, plan selected) |
Provision of your personal information is voluntary. However, if you do not provide the required information, we will not be able to generate a quote, process your application, or fulfil our regulatory obligations as a licensed FSP.
Certain information (such as your name, date of birth, contact details and banking information) is mandatory for the purposes of completing an insurance application. Optional fields are clearly marked in the application form.
If you choose not to provide certain personal information:
Your personal information may be shared with the following parties:
| Recipient | Purpose |
|---|---|
| Old Mutual Life Assurance Company (SA) Ltd | Processing your insurance application (if selected) |
| AVBOB Mutual Assurance Society | Processing your insurance application (if selected) |
| Assupol Life Ltd | Processing your insurance application (if selected) |
| Moonstone Compliance (Pty) Ltd | Compliance monitoring and regulatory oversight |
| Elitehost (Pty) Ltd | Web hosting and data storage (under data processing agreement) |
| Information Regulator of South Africa | Regulatory reporting where legally required |
| SARS / Law Enforcement | Where required by law or court order |
Your personal information is stored and processed within the Republic of South Africa. Our web hosting infrastructure is located at the Teraco data centre in Johannesburg, South Africa. We do not transfer your personal information to any party outside South Africa, except where required by law.
You have the right to object to the processing of your personal information or to withdraw your consent at any time by contacting our Information Officer. Withdrawal of consent will not affect the lawfulness of any processing that occurred before the withdrawal.
Please note that if you withdraw consent before an application is finalised, we will be unable to complete the application process on your behalf.
Our quote engine uses automated processing to calculate insurance premiums based on age, cover type, and insurer rate tables. No fully automated decisions are made about your insurance eligibility — all applications are reviewed and submitted by an Investosure consultant. The automated quote is for informational comparison purposes only.
| Record Type | Retention Period |
|---|---|
| Quote records | 5 years from date of quote (FAIS Act requirement) |
| Application records | 5 years from date of application |
| Policy records | Duration of policy + 5 years after termination |
| Abandoned lead records | 12 months, then anonymised or deleted |
In terms of Section 23 of POPIA, you have the right to request access to your personal information held by us, and to request that inaccurate, irrelevant, excessive, out-of-date, incomplete, or misleading information be corrected or deleted. To submit a request, please contact our Information Officer using the details below.
If you believe that your personal information has been processed in a manner that violates POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:
| Detail | Information |
|---|---|
| Website | www.inforegulator.org.za |
| Complaints Email | complaints.IR@justice.gov.za |
| General Enquiries | inforeg@justice.gov.za |
| Physical Address | JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 |
If your application cannot be processed by any of our accredited insurer partners, Investosure may wish to refer your contact details to vetted partner FSPs who may be able to offer alternative funeral cover solutions. This will only occur with your separate, explicit, and informed consent and will never happen automatically. You will be contacted separately and asked for this consent before any referral is made.
For all POPIA-related enquiries, access requests, or complaints regarding your personal information:
Information Officer: Mr Clinton Bock
Company: Investosure Financial Consultants (Pty) Ltd
Address: 71 Mark Street, 1st Floor, Multiprof Centre, Upington, 8801
Email: admin@investosure.co.za
Tel: 054 331 0318